Shipping policy
At Domaco International Pte. Ltd. , we aim to deliver your products efficiently and reliably. Our shipping policy outlines the process for delivery and installation of our products.
We offer two types of delivery services based on your order:
• Delivery Only:
• For orders that do not require installation, we partner with a trusted logistics provider to deliver your products.
• Deliveries are typically made between 3 to 5 working days.
• The delivery timeline will be communicated upon order confirmation and depends on your location.
• Delivery with Installation:
• For orders requiring installation, our in-house delivery fleet will handle both the delivery and installation services.
• After placing your order, our team will contact you to schedule a convenient date and time for installation.
• Installation services are carried out by trained professionals to ensure product quality and safety.
Shipping Costs
• Delivery Only:
• Shipping costs depend on the size and weight of the items and your delivery location. Charges will be calculated at checkout if applicable.
• Delivery with Installation:
• A flat fee or additional charges may apply based on the installation requirements. Details will be provided during order confirmation.
Order Confirmation
Once your order is placed:
• You will receive an email confirmation detailing your purchase.
• For installation orders, our team will reach out within [1-2 business days] to finalize the order and schedule.
Delivery Restrictions
• We currently deliver within Singapore only. If your address is outside of our service areas, contact us for assistance.
• Customers are responsible for ensuring someone is available to receive the items.
Damages and Issues
• Please inspect your order upon delivery. If any item is damaged or incorrect, notify us immediately.
• For installation orders, our team will verify the product condition before starting the installation process.
Disclaimers for Delays
We strive to meet all delivery timelines; however, deliveries may be delayed due to:
• Weather Conditions: Adverse weather, including storms, floods, may impact delivery schedules.
• Unforeseen Circumstances: Unexpected events such as traffic, road closures, or vehicle breakdowns could cause delays.
• High Demand Periods: During busy periods (e.g., holidays, sales promotions), deliveries may take longer than usual.
In such cases, we will do our best to notify you promptly and reschedule your delivery as necessary.
Contact Information
For questions or concerns about your order, please reach out to our customer service team:
• Email: contact@domaco.com.sg
